Legal

Refund Policy

Last updated: 30 May 2026

This Refund Policy applies to all fees paid through the SchoolOS platform operated by Codivant Limited (RC 9101806). It explains who is responsible for refunds, how to request one, and the timelines you can expect.

1. Who handles refunds

2. How to request a refund (parents)

If you have paid a fee through SchoolOS and believe you are entitled to a refund (for example, because of a duplicate payment, a fee billed in error, or a withdrawal from the school within the school's refund window), please:

1. Contact the school's bursar directly through the messaging feature in the SchoolOS parent portal, or via the school's phone number or email.
2. Provide the receipt number and date of the payment you are asking to be refunded.
3. Explain the reason for the refund. The bursar will review the request against the school's own refund policy.

The school will decide whether to approve, partially approve, or decline the refund. They will communicate the decision to you directly.

3. Standard refund window

Most Nigerian private schools operate a refund window of around 14 days from the payment date, but the specific window is set by each school individually. Some categories of fees (e.g. exam fees once the exam has been written, transport fees for the current term) may be non-refundable under the school's own terms.

If you are unsure of your school's refund window, ask the bursar directly. Codivant Limited cannot override or extend a school's window on a parent's behalf.

4. Timeline for the funds to return

Once your school approves a refund, the bursar processes it through SchoolOS. The funds return to your original payment method via Paystack on the following timelines:

• Bank transfer refunds: typically 5-10 business days, depending on your bank.
• Card refunds: typically 5-14 business days, depending on your card-issuing bank.
• Bank account name verification may be required by Paystack before a refund is released.

These timelines are set by the payment networks and banks; neither Codivant Limited nor your school can speed them up. For Paystack's own refund-handling documentation, see paystack.com/terms.

5. Cash and bank-transfer payments (non-Paystack)

If you paid a school fee by cash, off-platform bank transfer, POS, or cheque and the bursar recorded it in SchoolOS, any refund is handled entirely between you and the school outside the platform. Codivant Limited is not involved in moving the funds back; the bursar simply flags the refund in SchoolOS so the school's records remain consistent.

6. Platform fee

When a refund is processed for an online payment, Paystack reverses the full amount the parent originally paid. The platform fee previously deducted by Codivant Limited is also reversed as part of the refund. Parents do not pay any platform fee on refunded transactions.

7. Disputes that the school cannot resolve

If you have followed the steps above, given the school a reasonable time to respond, and you have been unable to resolve the dispute directly, please contact us at support@codivanttech.com with all the relevant evidence (receipt numbers, dates, copies of correspondence with the school). We will try to facilitate a resolution between you and the school, though we cannot compel the school to issue a refund where they have decided not to.

Where a dispute involves a possible chargeback through your card or bank, you also retain all rights under Paystack's and your own bank's dispute-resolution processes.

8. Contact